Pure Property Cleaners Ltd
Last updated: 24 October 2026
Company number: SC900704
Registered office: Haughview Terrace, Glasgow G5 0HB
Email: office@purepropertycleaners.co.uk

These terms explain what you can expect from us and what we need from you to provide your cleaning service. Please read them alongside your quotation and our Privacy and Cookie Policy.

1. Bookings and quotations

Your booking is confirmed when we accept it in writing and confirm the service, price and appointment arrangements. Requesting an online quotation does not, by itself, confirm a booking.

Prices are based on the information you provide, including property size, condition, access and the cleaning required. Please give us accurate information and tell us about anything likely to affect the work.

If the property differs substantially from the description, we will discuss any changes to the price or scope before carrying out additional work. You do not have to accept additional charges. If you decline, we will agree whether the original service can reasonably proceed.

Your quotation will state the total payable, including VAT where applicable, and any agreed extras or charges.

2. Choosing the right cleaning service

We offer Regular Cleans, also described as Routine Cleans, Deep Cleans and End of Tenancy Cleans. These involve different levels of work.

Before confirming your booking, please read our service descriptions:

What’s Included in Our Domestic Cleaning Services?

By accepting your booking, you acknowledge that you have read the description of your chosen service and understand its inclusions, exclusions and preparation requirements. Please ask us before booking if anything is unclear.

A Regular Clean is intended for ongoing maintenance. A Deep Clean provides more detailed cleaning. An End of Tenancy Clean is intended for a vacant property being prepared for handover. Selecting a regular clean as your first clean creates an unrealistic expectation of the results. It is important that you provide clear and accurate details when booking.

Only the tasks and extras included in your agreed booking are covered. Appliance interiors and specialist treatments are not automatically included.

The service description provided when you book forms part of your agreement. Later website changes will not alter an existing booking without your agreement.

3. Our commitment to you

We will:

• Carry out the agreed work with reasonable care and skill.
• Treat you, your property and your belongings respectfully.
• Use suitable cleaning methods and products, taking account of any special instructions agreed beforehand.
• Handle keys, access information and personal information carefully.
• Let you know as soon as reasonably possible about significant delays or changes.
• Take concerns seriously and work with you to resolve them fairly.

We may allocate different team members where necessary. If we use a subcontractor to fulfil your booking, we remain responsible for the service we have agreed to provide.

4. Access and preparing the property

Please provide safe access at the agreed time, together with working water, electricity and adequate lighting.

Please also:

• Secure valuables, cash, confidential documents and fragile items.
• Tell us about delicate surfaces, specialist finishes, existing damage and relevant care instructions.
• Keep pets safely away from working areas and supervise children.
• Remove sufficient clutter to allow us to reach the areas being cleaned.
• Provide accurate parking and entry instructions, including any restrictions.

For an End of Tenancy Clean, the property should be vacant, personal belongings removed, and cupboards and appliances emptied where internal cleaning is included. Freezers must be defrosted before cleaning.

We will only move furniture or appliances where it is safe and reasonably practical. To allow the best clean possible the place must be tidy with surfaces clear and clutter tidied away.

5. Safety and work outside the agreed scope

Please tell us in advance about hazards such as infestations, needles, bodily fluids, significant mould, exposed wiring or unsafe structures.

We may pause or decline unsafe work, explain the reason and discuss an alternative where possible.

Unless specifically agreed, our services do not include hazardous waste removal, specialist mould treatment, pest control, building repairs, high-level external work, carpet or upholstery extraction, or heavy lifting.

If work cannot proceed, any charge will be assessed fairly, taking account of the work completed, responsibility for the problem and any unavoidable loss.

6. Cleaning results and existing damage

Cleaning can improve a property’s appearance but cannot repair worn, damaged, stained or deteriorated materials. Some marks, discolouration, limescale or grease may not be removable without risking damage.

We will explain significant limitations when we identify them and will not knowingly use a method likely to damage a surface.

An End of Tenancy Clean does not guarantee the return of a tenancy deposit or acceptance by a landlord or letting agent. We remain responsible for carrying out the agreed cleaning with reasonable care and skill.

7. Photographs and your privacy

We may ask to take before-and-after photographs to record the condition of an area, check our work or document a concern. We will explain the purpose before taking photographs. Please tell us before the visit if you do not want photographs taken.

Declining photography will not affect the standard of your cleaning or your legal rights.

We will avoid photographing people, correspondence, family photographs, computer screens, security arrangements or other identifying or sensitive details.

Marketing photographs require your separate permission. Accepting these terms does not give us permission to publish photographs of your property.

Where you agree to marketing use, photographs may appear on our website, social media or promotional materials. We will not include your name, address, location tags or other identifying details. We will check images for identifying features before publication and remove location metadata.

You may withdraw marketing permission by emailing us. We will stop future use and remove images from channels we control where reasonably possible. We cannot guarantee the recall of printed material already distributed or copies shared independently by others.

Photographs will be stored securely and kept only for as long as reasonably necessary for their stated purpose, as explained in our Privacy and Cookie Policy.

8. Prices and payment

Payment is due on completion unless we have agreed another arrangement in writing. Commercial customers’ payment terms will be stated in their quotation or service agreement.

Any deposit, instalment arrangement or advance payment requirement will be explained before you book. Deposits are not automatically non-refundable.

Please use the invoice number as your bank transfer reference.

If you dispute an invoice, contact us promptly and explain the issue. Please pay any undisputed amount by its due date.

For overdue accounts, we will contact you before suspending future visits and give reasonable notice.

9. Cancellations and changes

Please give at least 48 hours’ notice if you need to cancel or rearrange a visit.

Outside any statutory cancellation rights, cancellation with less than 48 hours’ notice, or failure to provide agreed access, may result in a charge reflecting our reasonable net loss. We will take account of costs saved and any replacement work secured. The charge will not exceed the agreed price of the affected visit.

We do not automatically charge the full cleaning price or retain a deposit regardless of the circumstances.

You can end an ongoing regular cleaning arrangement by contacting us. Any charge for an already confirmed visit will follow the cancellation provisions above unless a separate commercial agreement applies.

If we cancel a visit, we will offer an alternative appointment or refund any advance payment for work not provided. You do not have to accept a replacement appointment.

10. Consumer cooling-off rights

If you book as a consumer online, by telephone or in other circumstances covered by the Consumer Contracts Regulations, you normally have 14 days from the day after the contract is made to cancel without giving a reason.

To cancel, email us or send another clear statement using the contact details above. You may use the cancellation form below, but do not have to.

If you want cleaning to start during that period, we will ask for your express request. If you then cancel before completion, you may need to pay a proportionate amount for work already supplied, where the legal requirements for that charge have been met.

You only lose the cooling-off right once the service has been fully performed if you expressly requested early performance and acknowledged beforehand that full performance would end that right.

Any refund due under these cancellation rights will be made within the statutory deadline, normally within 14 days of your cancellation notice, using the original payment method unless otherwise agreed.

These rights take priority over our ordinary cancellation arrangements.

11. Concerns and putting things right

If you are unhappy with any part of the cleaning, please contact us as soon as possible, ideally within 48 hours, with details and photographs if available.

This helps us assess the condition before it changes. Reporting later does not remove your legal rights.

Where we have missed an agreed task or have not provided the service with reasonable care and skill, we will arrange an appropriate remedy. This may include returning to repeat the affected work at no extra cost, within a reasonable time and without significant inconvenience.

Where repeat performance is impossible or cannot be provided as required, an appropriate price reduction or refund may apply.

Please give us a reasonable opportunity to investigate and put matters right.

12. Damage and responsibility

Please report suspected damage or missing items promptly so we can investigate. Our team will also report any incident they become aware of.

We are responsible for loss or damage caused by our failure to use reasonable care and skill, subject to applicable law.

We are not responsible for pre-existing damage, unavoidable deterioration or problems unrelated to our work. However, asking you to identify delicate items or existing damage does not remove our responsibility for damage we cause.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

13. Commercial bookings

These terms apply to business bookings unless a separate written agreement sets out different arrangements.

Any commercial agreement should specify the premises, cleaning schedule, scope, access, price, payment terms and arrangements for ending the service.

14. Privacy and changes to these terms

We handle personal information in accordance with our Privacy and Cookie Policy.

Updated terms apply to future bookings. We will not retrospectively change an existing agreement without your agreement.

15. Your rights and applicable law

Nothing in these terms affects your statutory rights.

These terms are governed by Scots law. Consumers retain any mandatory protections and rights to bring proceedings in the courts available to them under applicable law.